Tell us straight
Complaints
If something hasn't gone the way it should, we want to know. Here's exactly how to raise it and what happens next.
This page is a draft prepared ahead of formal legal review, describing our current intended process. It hasn't yet been signed off by our legal or compliance team.
Step one, get in touch
Customers, email admin@whynotdrive.com.au. If you are not yet a customer, email hello@whynotdrive.com.au. Tell us what happened, what you'd like to see happen, and how best to reach you. You can also ask us to call you and tell us over the phone. There's no form to fill in. A real person reads and responds, not a bot.
What happens next
We acknowledge every complaint within one business day, and anything urgent is looked at straight away. We aim to resolve straightforward matters within five business days and give you a final response within 30 days. If yours is more complex, we'll tell you what's still outstanding and when to expect an answer. If you're not happy with how the first person handled it, someone else at Why Not will review it.
If we can't agree
If you're not satisfied with our response, either of us can suggest mediation. You can also go to an external body at any time, including:
- ✓ Queensland Office of Fair Trading: qld.gov.au/fairtrading
- ✓ Queensland Civil and Administrative Tribunal (QCAT): qcat.qld.gov.au
Our complaints process never stops you going to an external body, tribunal or court.
Last updated 10 July 2026.
